Privacy policy

Last updated: July 16, 2026
Ironwoodora operates this store and website, including all related
information, content, features, tools, products andservices, in order
to provide you, the customer, with a curated shoppping experience
(the "Services"). Ironwoodora is powered by Shopily, which erables
us to provide the Services to you. This Privacy Policcy describes how
we collect, use, and disclose your personal informeation when you
visit, use, or make a purchase or other transaction using the
Services or otherwise communicate with us. If there is a conflict
between our Terms of Service and this Privacy Policy, this Privacy
Policy controls with respect to the collection, processing, and
disclosure of your personal information.
Please read this Privacy Policy carefully. By using aand accessing any
of the Services, you acknowledge that you have read this Privacy
Policy and understand the collection, use, and disclosure ofyour
information as described in this Privacy Policy
Personal Information We Collect or Process
When we use the term 'personal information," we are referring to
information that identifies or can reasonably be linked to you or
another person. Personal information does not include information
that is collected anonymously or that has been deidentified, so
that it cannot identify or be reasonably linked to you. We maBy
collect or process the following categories of personal infornmation
including inferences drawn from this personal information
depending on how you interact with the Services, vwhere you live
and as permitted or required by applicable law:
Contact details including your name, address, billing address
shipping address, phone number, and email addre$9,
Financial information including credit card, debitcard, and
financial account numbers, payment card information, financia
account information, transaction details,form of payment
payment confirmation and other payment details.
Account information including your useername, password
security questions, preferences and settings
Transaction information including the items you view, put in,
your cart, add to your wishlist, or purchase,return, exchange or
cancel and your past transactions
Communications with us including the information you include
in communications with us, for example, when sending
customer support inquiry.
Device information including information about your device 
browser, or network connection, your IP address, arnd other unique
identifiers.
Usage information including information regarding your
interaction with the Services, including how and when youinteract
with or navigate the Services.

Personal Information Sources
We may collect personal information from the following sources:
• Directly from you including when you create an account, visit
or use the Services, communicate with us, or otherwvise provide us
with your personal information
Automatically through the Services including from yourdevice
when you use our products or services or visit our websites, and
through the use of cookies and similar technologie$1
From our service providers including when we engage them to
enable certain technology and when they collect or process your
personal information on our behall;
From our partners or other third parties.

How We Use Your Personal Information
Depending on how you interact with us or which of the Servicesyou
use, we may use personal information for the following purpos@s:
• Provide, Tailor, and Improve the Services. We useyour
personal information to provide you with the Servicesincluding to
perform our contract with you, to process your payments, to f 
your orders, to remember your preferences and items you are
interested in, to send notifications to you related to yoour account
to process purchases,returns, exchanges or other trainsactions, to
create, maintain and otherwise manage your accountto arrange
for shipping, to facilitate any returns and exchanges, tco enable
youtopostreviews, and to create a customized shoppping
experience for you, such as recommending products related to
your purchases. This may include using your personalinformation
to better tailor and improve the Services.
• Marketing and Advertising. We use your personaliinformation
for marketing and promotional purposes, such as to send
marketing, advertising and promotional communications by
email, text message or postal mail, and to show you online
advertisements for products or services on thhe Services or other
websites, including based on items you previously havve
purchased or added to your cart and other activity onthe
Services
Security and Fraud Prevention. We use your persornal
information to authenticate your account, to provide a secure
payment and shopping experience, detect, investigate or take
action regarding possible fraudulent, illegal, unsafe, amalicious
activity, protect public safety, and to secure our servicces. If you
choose to use the Services and register an account, you are
responsible for keeping your account credentials safe. We highly
recommend that you do not share your username, password or
other access details with anyone else.
Communicating with You. We use your personal infformation to
provide you with customer support, to be responsive to you, to
provide effective services to you and to maintain our Ibusiness
relationship with you.
Legal Reasons. We use your personal information to comply
with applicable law or respond to valid legal process,including
requests from law enforcement or government agencies, to
investigate or participate in civil discovery, potential cor actual
litigation, or other adversarial legal proceedings, and to enfordse
or investigate potential violations of our terms or policcies

Relationship with Shopify
The Services are hosted by Shopily, which collects and processes
personal information about your access to and useof the Services
in order to provide and improve the Services for youu. Information
you submit to the Services will be transmitted to and shared with
Shopily as well as third parties that may be located in countries
other than where you reside, in order to provide andimprove the
Services for you. In addition, to help protect, grow, and improve our
business, we use certain Shopify enhanced featuresthat
incorporate data and information obtained from your interactions
with our Store, along with other merchants and withShopily.To
provide these enhanced features, Shopify may make use of persong
information collected about your interactions with aur store, along
with other merchants, and with Shopify. In these circcumstances
Shopily is responsible for the processing of your personal
information, including for responding to your requests to exeroise
your rights over use of your personal information for these purposes
To learn more about how Shopily uses your personaI information
and any rights you may have, you can visit the Shopify Consurmei
Privacy Policy. Depending on where you live,you moay exercise
certain rights with respect to your personal information here Shopify
Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or otheronline platforms
operated by third parties. If you follow links to sitesnot affiliated or
controlled by us, you should review their privacy andd security
policies and other terms and conditions. We do notguarantee and
are not responsible for the privacy or security of suoh sites
including the accuracy, completeness, or reliability of information
found on these sites. Information you provide on publicpr semi
public venues, including information you share on third-party social
networking platforms may also be viewable by other users of the
Services and/or users of those third-party platformswithout
limitation as to its use by us or by a third party. Ourinclusion of such
links does not, by itself, imply any endorsement of the conterit on
such platforms or of their owners or operators, except as discleosed
on the Services.
Children's Data
The Services are not intended to be used by childrern, and we do not
knowingly collect any personal information about clhildren under the
age of majority in your jurisdiction. If you are the parent or guardian
of a child who has provided us with their personal informationyou
may contact us using the contact details set out below to requuest
that it be deleted.As of the Effective Date of this Privacy Policy, we
do not have actual knowledge that we "share" or "sell' (as thosse
terms are defined in applicable law) personal infornnation o
individuals under 16 years of age.

Security and Retention of Your Information
Please be aware that no security measures are perfect or
impenetrable, and we cannot guarantee "perfect security."In
addition, any information you send to us may not be ssecure while in
transit. We recommend that you do not use unsecurechannels to
communicate sensitive or confidential information toUS
How long we retain your personal information depends on different
factors, such as whether we need the information tomaintain your
account, to provide you with Services, comply with legal obligations
resolve disputes or enforce other applicable contractand policies
Your Rights and Choices
Depending on where you live, you may have some orall of the rights
listed below in relation to your personal information.However, these
rights are not absolute, may apply only in certain cirecumstances
and, in certain cases, we may decline your request as permittedby
law
Right to Access/Know. You may have a right to requuest
access to personal information that we hold about yeou.
Right to Delete. You may have a right to request thatwe delete
personal information we maintain about you.
Right to Correct. You may have a right to request that we
correct inaccurate personal information we maintainabout you.
Right of Portability. You may have a right to receivea copy of
the personal information we hold about you and to request that
we transfer it to a third party, in certain circumstances and with
certain exceptions
Right to Opt out of Sale or Sharing for Targeted Advertising
Depending on where you reside, you may have a right to opt outt
of the 'sale' or 'share' of your personal information oto opt out of
the processing of your personal information for purposes
considered to be "targeted advertising", as defined in applicablee
privacy laws. You can exercise your rights to opt-out of those uses
here. Please note that if you visit our website with the Global
Privacy Control opt-out preference signal enabled, depending eon
where you are, we will automatically treat this as a request to
opt-out for the device and browser that you use to visit the
website. If we are able to associate the device sending the signGI
to a Shopify account, we will apply the opt out request to the
account as well. To learn more about Global Privacy Control,yo다.
can visit https://globalprivacycontrol.org/. Other than the Globo 
Privacy Control,we do not recognize other 'Do Not Track' signals3
that may be sent from your web browser or device.
Managing Communication Preferences. We may sesnd you
promotional emails, and you may opt out of receiving these at
any time by using the unsubscribe option displayed in our emai15
to you. if you opt out, we may still send you non-promotional
emails, such as those about your account orders that you have
made.

If you reside in the UK or European Economic Area, and subject to
exceptions and limitations provided by local law, youmay exercise
the following rights in addition to the rights outlined albove
Objection to Processing and Restriction of Processing: You 
may have the right to ask us to stop or restrict our processing of
personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consentto process
your personal information, you have the right to withdraw this
consent. If you withdraw your consent, this will not affect the
lawfulness of any processing based on your consent before its3
withdrawal.
You may exercise any of these rights where indicatedon the
Services or by contacting us using the contact details provideed
below. To learn more about how Shopify uses your personhal
information and any rights you may have, including rights releted to
data processed by Shopily, you can visit
https://privacy.shopify.com/en.
We will not discriminate against you for exercising anyof these
rights. We may need to verify your identity before we ccan process
your requests, as permitted or required under applicable law.In
accordance with applicable laws, you may designate an authorized
agent to make requests on your behalf to exercise your rights 
Before accepting such a request from an agent, we will requirthat
the agent provide proof you have authorized them to act on your
behalf, and we may need you to verify your identity diirectly with us.
We will respond to your request in a timely manner asrequired
under applicable law.
Complaints
If you have complaints about how we process your personal
information, please contact us using the contact details provided
below. Depending on where you live, you may have the right t。
appeal our decision by contacting us using the contact detoils set
out below, or lodge your complaint with your local data protection
authority. For the EEA, you can find a list of the responsible data
protection supervisory authorities here.

International Transfers
Please note that we may transfer, store and process your personal
information outside the country you live in.
If we transfer your personal information out of the European
Economic Area or the United Kingdom, we will rely on recognized
transfer mechanisms like the European Commission's Standard
Contractual Clauses, or any equivalent contracts issueed by the
relevant competent authority of the UK, as relevant, urless the data
transfer is to a country that has been determined to provide an
adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time,including to
reflect changes to our practices or for other operational, legal, or
regulatory reasons. We will post the revised Privacy Policy orthis
website, update the "Last updated" date and provide noticeas
required by applicable law.
Contact
Should you have any questions about our privacy practices or this
Privacy Policy, or if you would like to exercise any of the rights
available to you, please call or email us at helppironwooddora.com
or contact us at 57 Tong Shui Road, North Point, Hong Kong Island
Hong Kong SAR For the purpose of applicable data protection laws
we are the data controller of your personal information.